Jennifer's story

Jennifer, aged 22, has a three year old child and an abusive partner who is also the child’s father. While they’re stocked up on food, their electricity and gas are running low, so keeping warm and preparing food have become a challenge. She has a history of not engaging frequently with us.

We setup a three-way call with her local council to allow Jennifer to access vital support. This included two weeks of free gas and electricity. They advised her to call her power provider, and she’ll now be given free power when her funds drop below a certain level.

We also referred her to a ‘Violence Against Women’ project for support around the father of her child. We advised her to only use this support when it’s safe. We then got Jennifer in touch with social services to make sure her child is given further support.